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Returns

ORDER INFORMATION

Can I change my order once I have placed it?

In short no. Seeing all our items are made to order, once your order has been placed and payment cleared one of our customer service team will contact you to confirm everything. NO changes can be made after this point.

What can I do if I purchased the incorrect size?

We always recommend to contact our Customer Experience team via email before you purchase, if you have any questions about sizing.

Please Note: Product with prints may vary and color may differ slightly from photos due to lighting/monitor settings.

RETURN CONDITIONS

Can I return an item?

  • NO see above

No returns on sale items, for change of mind.

FAULTY ITEMS

I received a faulty item. What should I do?

In the unlikely event that you receive a product that is faulty we are happy to help you out with a store cfredit if the product you have purchased is:

  • Significantly different from the description shown
  • If it is faulty and can’t be easily fixed or replaced.

We do not offer refunds for change of mind or incorrect selection of size.

The Tasmania Promotions & Signs Team pride themselves in hand checking item and thoroughly inspecting, all goods before they are sent out to you.

If you have any questions please email us at email

How do I return an item?

STEP 1: Fill out your returns form. You can download it here if you have misplaced it: Returns Form    NOT ACTIVE YET

STEP 2: Use our Returns Portal to generate a post label, wrap your return up in a parcel pack and stick on your parcel. https://return.auspost.com.au/      NOT ACTIVE YET

Alternatively, you may send your item/s back to the address below via a trusted post method.

Tasmania Promotions & Signs
Attn: Returns
P O Box 2017
Newnhan, Tas
Australia, 7248.

Signature on delivery is recommended and keeping your tracking number. We are unable to take responsibility for lost parcels.

What happens next?  Returned products are first assessed, you will then be notified when/if your return has been accepted. In most situations you will be issued with a credit note via email. This credit note lasts up to 90 Days from issue date. If your return does not satisfy all the conditions for return it will not be accepted and will be returned to you at your cost.

We cannot take responsibility for change of mind/selection of wrong sizes.

AFTERPAY AND ZIPPAY

Your credit note will last 90 days from the date of issue. You are only eligible to receive a full refund via Afterpay or ZipPay if the goods are faulty and can’t be easily fixed or replaced or are not as described.

 

Do my payments stop if I return an item, I brought on AfterPay or ZipPay?

You still have to continue paying your payments as you will be issued with a store credit for the full amount that you paid originally, which you may use straight away. Credit notes last for up to 90 days.

SECURITY CHECKS

You may be required to verify your account, if our online support team contacts you. Remember this is for your benefit, to ensure your card is not used without your consent. If we discover anyone trying to use another person’s card or details without consent, we will not hesitate to report them to the Australian Federal Police.

COVID-19 

Currently all parcels are being shipped as normal.

CONTACT US:

If you need further assistance regarding our policy we recommend call our online support at 03 67789774 (Office Hours Mon-Fri 9am-7:30pm AEST)

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